CHILD SAFETY
Most of the people here are children
That shapes what we build, what we refuse to build, and what we say plainly instead of burying.
If someone needs help right now
These are free, confidential, public services. They are not ours and we do not stand between you and them.
- iCALL — 9152987821. Run by TISS. Monday to Saturday, 8am to 10pm.
- Vandrevala Foundation — 1860-2662-345. Available 24 hours.
- In immediate danger, call 112.
A helpline is never a paid feature
Nothing about reaching help depends on which plan an account is on, and it never will. A paywall between a distressed teenager and a free public helpline is not a pricing decision — it is a failure.
A parent is part of the account, not a spectator
- A parent and a student are linked by an invitation the other side accepts.
- Class requests go to the parent for approval before any money moves.
- A parent can withdraw consent, and that is an action in the product rather than an email to support.
Contact stays inside the platform
- Classes run in a room TruTutor sets up. Nobody needs to exchange phone numbers to make a class work.
- Teachers never see payment details or private family information.
- Anyone meeting a student in person holds a dated police verification.
What we are not
TruTutor is a tutoring platform. It is not a counselling service, it does not provide clinical care, and it will not present itself as either. Where a child needs that, the right answer is a qualified human being, named above.